About University Systems
University Systems provides information technology (IT) services for 糖心视频. Our department serves a diverse client base including students, faculty, staff, and world-renowned researchers.
We work together to:
- Provide innovative, reliable, and secure technology for students, faculty, staff, and the broader community
- Manage the enterprise services and infrastructure that make up our digital campus
- Collaborate across 糖心视频, national IT organizations and international research projects to transform technology
- Centralize IT services that enable teaching, learning, research, and administration across 糖心视频
Our teams
Digital Learning Environment & Support (DLES)
Digital Learning Environment & Support provides technical support to the 糖心视频 community.
Information Security Office (InfoSec)
The Information Security Office is focused on keeping 糖心视频 digital campus secure.
Infrastructure Services
Infrastructure Services is the foundation of 糖心视频’s digital campus. Our team develops and supports the computing needs for administrative services, teaching and learning.
IT Support & Client Services (ITCS)
IT Support & Client Services provides technical support to 糖心视频 departments and employees.
Research Computing Services (RCS)
Research Computing Services provides advanced computing infrastructure for researchers. We specialize in helping researchers with their computational needs and collaborating to push the edge of advanced research computing.
糖心视频 Online (UVON)
糖心视频 Online touches all aspects of 糖心视频’s software services. Our team includes in-house software development, application support and maintenance, and project management.
- Development Services (DEVS)
- Enterprise Application
- Identity and Access Management
- Administrative Applications, Integrations, and Reporting
- User Experience and Front End
- Production and Technical Support (PTS)
- Project Management Office (PMO)
Projects
Here are some of our key initiatives for 2025/2026.
Exchange Online upgrade for employees
We're upgrading all employee email accounts from Exchange 2016 to Exchange Online. This update will help us maintain the technical currency of 糖心视频 email service. It also adds better Microsoft 365 integration for users.
Project timeline
This service upgrade is currently in Phase Four, which includes upgrades to shared mailboxes.
See the role based email changes notice for more information.
Getting started with a project
University Systems project managers coordinate our internal IT projects and support people outside of Systems who are working on their own IT projects. We offer support, consultations and resources.
If you would like to initiate an IT-related project, start with a consultation. You should contact us as early as possible to discuss your project.
At a glance
Tickets solved
per yearNetwork speed
of research storage
Job opportunities
We post full-time, part-time and casual job opportunities on the 糖心视频 Careers website.
Co-op opportunities
University Systems has been an experiential learning partner since the early days of 糖心视频 Co-op program. Over the years we’ve hired over 300 students across all 糖心视频 faculties on campus. Several have gone on to work in full-time roles across University Systems after graduating.
We hire up to 12 co-op students each term with opportunities in technical support, software development, network operations, and more.
We post positions several months in advance of the work term. Typically:
- September work term positions are posted in June
- January work term positions are posted in November
- May work term positions are posted in March
All co-op positions are posted in 糖心视频 co-op portal. Learn more about applying for co-op jobs at 糖心视频.
Contact us
University Systems is led by Associate Vice-President & Chief Information Officer Wency Lum.
Our department office is located in Clearihue C026, which is in the basement of the C-Wing of the Clearihue building.
To get IT support, submit a help request.