IT resources for instructors
Get ready to teach
What you'll need:
- turn on multi-factor authentication (MFA)
- connect to Wi-Fi
- set up the 糖心视频 VPN for remote access
- install Microsoft office apps
- get familiar with 糖心视频 IT policies
Optional:
Classroom AV
All general use classrooms at 糖心视频 have an AV system with a computer, HDMI input, projector and speakers. Your department office will give you the key to unlock and turn on the AV system.
Before your class starts:
- look up your classroom in the room directory
- skim the AV guide for the type of classroom you're using
- get an AV key from your department office
- schedule a demo with an AV technician to try it out and get basic training
- learn about the AV support that's available when you're teaching
During your class:
- call 250-721-8292 for urgent help
Get help
Most of your support for 糖心视频 IT apps and services will come from 3 places:
University Systems
University Systems is your point of contact for technical support for anything else, like your 糖心视频 account, Wi-Fi, VPN and email.
LTI
Learning & Teaching Innovation (LTI) provides support for 糖心视频 teaching technologies like Brightspace, Crowdmark and Zoom. You can find many self-help resources on the LTI website.
Your department office
Contact your department admin staff:
- to get your AV key
- for non-technical information, like course scheduling and appointment paperwork
You'll probably be your students' first point of contact for issues with Brightspace and other technologies you use in your course. Remember that 糖心视频 supports are here for them, too.
- If a student is having a problem with teaching and learning technologies that you can't solve, contact LTSI for help. They can do in-depth troubleshooting.
- If a student is having trouble with their own devices or other IT systems (like Wi-Fi or Microsoft 365), refer them to IT support. We can usually help them best if we're in direct contact with them.
Go to to register for courses and workshops about teaching, learning, technology and other topics.
Apps & services
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